Free register Privacy Policy – Your Personal Data Protection

1. Introduction

Free register ("we", "Platform") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy is formulated in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised privacy standards.

This document provides a comprehensive overview of our privacy practices — including the types of data we collect, the purposes for which it is used, who it may be shared with, and how we keep it secure. We encourage you to read it carefully so you fully understand how we manage your information.

By registering an account or using any free register services, you agree to the terms of this Privacy Policy. If you do not agree with any part of it, please contact us before continuing to use the platform.

2. Information We Collect

Free register collects information across several key categories depending on how you interact with our platform:

A. Information You Provide Directly

• Full name as stated on your MyKad.
• Date of birth and gender.
• Email address and mobile phone number.
• Current residential address.
• Bank account or e-wallet information for withdrawal purposes.
• Identity documents for the KYC process (MyKad, proof of address).
• Any additional information you provide when contacting customer support.

B. Information Collected Automatically

• IP address and general geographic location.
• Device type, operating system, and browser version.
• Session data including pages visited, access times, and actions taken.
• Deposit and withdrawal transaction history.
• Game activity and wagering log.

3. How We Use Your Information

Every piece of information we collect has a clear and legitimate purpose. Below is the complete list of how we use your personal data at free register:

• Account Management: To create, verify, and securely maintain your account.
• Transaction Processing: Processing deposits, withdrawals, and bonus payments accurately and promptly.
• Identity Verification (KYC): Meeting anti-money laundering (AML) legal requirements and complying with regulatory body directives.
• Platform Security: Detecting and preventing fraudulent activity, hacking, multiple account usage, and system abuse.
• Customer Support: Provides technical support and resolves complaints effectively.
• Platform Improvements: Analysing usage patterns in aggregate (without identifying individuals) to improve the user experience.
• Service Communications: Sends important notifications related to your account, security, and policy updates.
• Responsible Gambling: Monitoring activity patterns to identify signs of problem gambling and taking appropriate preventive action.

4. Sharing Information with Third Parties

Free register does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. However, there are limited situations where your information may be shared:

• Payment Service Providers: Required transaction information is shared with payment processors such as FPX, Touch 'n Go, GrabPay, and Boost to complete your financial transactions.
• Game Providers: Minimum technical data is shared with licensed game providers to verify fair game outcomes.
• Regulatory Body: free register will disclose information to the relevant authorities if required by a court order or applicable Malaysian law.
• Law Enforcement: Information may be shared with law enforcement agencies where there is a legitimate and urgent legal requirement.

5. Data Security

Free register invests seriously in security infrastructure to protect your personal data. The security measures we employ include:

• 256-bit SSL Encryption: All data transmitted between your browser and our servers is encrypted using banking-grade encryption standards.
• Data-at-Rest Encryption: Sensitive data stored in our databases is also encrypted to prevent unauthorised access in the event of any incident.
• Strict Access Control: Only authorised personnel with a legitimate need to know have access to users' personal data.
• Regular Security Audits: Our infrastructure undergoes regular penetration testing and security audits conducted by recognised independent firms.
• 24/7 Monitoring: Automated monitoring systems run around the clock to detect suspicious activity and cyber threats.
• Two-Factor Authentication (2FA): All admin and user accounts support 2FA as an additional security layer.

6. Cookies and Tracking Technologies

Free register uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. The types of cookies we use include:

• Essential Cookies: Required for core platform functions such as login authentication and session security. Cannot be disabled.
• Performance Cookies: Collects anonymous statistical data on how users interact with the platform to help us improve.
• Functional Cookies: Saves your preferences such as language, time zone, and display settings for a more personalised experience.
• Session Cookies: Maintaining your login status during active sessions and automatically expiring when you close your browser.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect platform functionality.

7. Data Retention and Deletion

Free register retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required under Malaysia law.

• Active Account Data: Retained for the duration that your account remains active and in use.
• Financial Transaction Records: Retained for a minimum of 7 years after a transaction occurs, in line with Malaysia's financial legal requirements.
• KYC Documents: Retained for 5 years after account closure or the end of the business relationship.
• Activity Log: Retained for 2 years for security and dispute resolution purposes.
• Inactive Account: For accounts inactive for more than 3 years, we will send a notice and may delete data that is no longer required under applicable law.

8. Your Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold:

• Right to Access: Request a copy of your personal data that we hold at any time.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request erasure of your data in specific situations where it is no longer needed.
• Right to Restrict Processing: Request restriction of the processing of your data under certain circumstances.
• Right to Object: Object to the processing of your data for specific purposes, including direct marketing.
• Right to Data Portability: Request a copy of your data in a machine-readable format.

To exercise any of these rights, contact our data protection team by email at [email protected] or through the in-platform support feature. We will process your request within 14 business days.

9. Children's Data and Minor Protection

Free register strictly prohibits use of the platform by individuals under 21 years of age. We do not knowingly collect or process personal data from minors.

If we discover that we have unknowingly collected data from underage individuals, the account in question will be closed immediately and all related data will be promptly deleted.

10. Amendments to the Privacy Policy

Free register reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. We will notify members of any material amendments via email or in-platform notification.

The date of the latest amendment will always be displayed at the top of this page. We encourage you to check this page periodically to stay updated on how we protect your information.

11. Contact Us Regarding Privacy

For any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, you may contact our Data Protection Officer (DPO) through the following channels:

• Email: [email protected]
• In-Platform Support: 24/7 live chat via your account
• Response Time: Within 3 business days for general enquiries, 14 business days for formal data rights requests